Privacy Policy

PRIVACY POLICY

This document defines the scope of privacy and degree of confidentiality protecting the information which the User inputs during account registration at the Platform/app and normal use of the services, programs and facilities of www.mannafoods.in (hereinafter ‘Platform). At any time the User can, at his/her discretion, allow or forbid the collection and use of his/her personal information. Our legal basis for the collection of user data is that the same is necessary for the performance/delivery of the service to which you have subscribed to and in order for us to take steps/actions as requested by you.

By using this Platform, the User provides his/her consent to the Company to collect, use and disclose the User's personal information according to the rules and provisions of this Privacy Policy.

Platform is owned and operated by Southern Health Foods Pvt. Ltd. (hereinafter “Company”) and the Company hereby proclaims and accepts its responsibility to protect the User's private information. This Privacy Policy contains the rules upon which such information is gathered and used. These rules apply to any personal and non-personal information gathered at and/or by the Company.

"we", "us", "our", “Platform” or “www.mannafoods.in” shall mean Southern Health Foods Pvt. Ltd., its franchisees, affiliates or partners.

 

  1. PERSONAL INFORMATION:
    1. The Company requires Users who register to use its services (hereinafter "Services") offered on the Platform to give contact information, their name, date of birth, address, phone number, email address, qualification and billing information (if required), such as billing name and address. The Company may also obtain personal information when Users login using third-party credentials and Users shall be responsible for their own login and activities on the Platforms. At the time Users express interest in obtaining additional information or when Users register for the service, Company may also ask for additional personal information such as alternate contact numbers, age, etc. Users can update their personal information at any time by logging into the Platform and editing their Personal Information within setup. Users can view their updated profile to confirm their edits have been made.
    2. Company collects personally identifiable information (credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of the Platform without being a registered member, certain activities (such as placing an order) do require registration. Company do use your contact information to send you offers based on your previous orders and your interests.

 

  1. NON-PERSONAL INFORMATION:
  2. The Company also collects non-personal information from Users, such as Users’ device, internet connection, geolocation, browser type, the URL of the previous Platforms User visited, User ISP, operating system, User Internet protocol (IP) Address, etc. ("Non-Personal Information"). Non-Personal Information cannot be easily used to personally identify the User.
  3. Cookies are very small text files that are stored on User system/device when Users visit some applications. Company uses cookies to help identify User system/device so Company can tailor User experience, management of the sign-up process and user management, general administration including tracking login and usage, managing newsletter or email subscription/surveys, job alerts, calendar alerts, relevant search results, recommended jobs and/or candidates (as the case maybe), other social media communication facilities and payment facilities. In some special cases Company also use cookies provided by trusted third-parties for Analytics, advertising, social media. Company can disable any cookies already stored on User system/device, but these may stop Company Platform from functioning properly.
  4. In general, User can visit the Platform without telling Company who the User is or revealing any information about User. However, Company’s web servers automatically collect the domain names/IP Address of visitors. This information is used to measure the number of visits, average time spent on the Platform and similar information, which is used to measure Company’s services, evaluate performance and improve Company’s content/services.
  5. Most of the cookies we use are so-called session cookies, which are automatically deleted by your browser after the end of your visit to our Platform. Session cookies provide us with information about visitor behavior on our Platform, which we analyze. With the knowledge gained, we will make our Platform more user-friendly, place important content on the most popular pages and develop our marketing strategies according to the interests of our target audience. Other cookies are stored longer on your device and allow us to recognize you as a user during a subsequent visit to our Platform. We do not pass on information that we receive through our cookies to third parties. By using the “Incognito” or “Private” mode of your browser, or by means of adjusting the settings in your browser, you can prevent the installation of cookies. As a result, some of the facilitation of operating our Platform will no longer work.
  6. Our legal basis for the use of cookies is for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract and for the purposes of the legitimate interests pursued by the concerned persons or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. Our legitimate interest is to optimize our product, increase user experience, enhance our customer support and improve our internal process efficiency.

 

  1. USE OF USER’S INFORMATION:
    1. Company uses the information that it collects to set up services, to send special promotions and offers and updates. Users’ email addresses and any personal customer information will not be distributed or shared with third-parties except to the extent necessary to provide the User with a requested service, or under circumstances required by law.
    2. Company will disclose User’s personal information when Company believes in good faith that any applicable law, regulation, or legal process requires it, or where the Company believes disclosure is necessary to protect or enforce its rights or the rights of another user.
    3. Company also discloses aggregated User statistics in order to describe Company’s Platform/services and reach to prospective partners, advertisers, and other third-parties. However, aggregate data is not traceable to the User specifically.
    4. Company may use contractors to help the Company with the Company’s operations. Some or all of these contractors may access Company databases of user information. These contractors will enter into an agreement with the Company that places restrictive provisions on their use and disclosure of all information they obtain through the relationship.
    5. Company may share personal information with global partners for the purpose of providing Users with high quality, localized and customized services. With your consent, Company will have access to your SMS, contacts in your directory, location and device information and we may request you to provide your PAN and Know-Your-Customer (KYC) details to check your eligibility for certain products/services including but not limited to credit and payment products etc.
    6. Company may use Non-Personal Information to track the use of the Platform/services and for other internal purposes, such as providing, maintaining, evaluating, and improving the Services and the Platform.
    7. Company may occasionally ask you to complete optional online surveys. These surveys may ask you for personal information, contact information, date of birth, demographic information (like zip code, age, or income level), attributes such as your interests, household or lifestyle information, your purchasing behaviour or history, preferences, and other such information that you may choose to provide. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
    8. Users may, if they wish for any reason, delete their Personal Information or their Profiles. Upon User deleting their personal information or profiles the Company shall retain only an archival copy of information so deleted, which shall not be accessible on the internet for legal compliance. Company’s use of information would be in compliance with the laws governing the protection of information technology and other applicable laws in force in

 

  1. THIRD PARTY LINKS:

Platform contains links to other Platforms/services/applications/payment gateways. The Company is not responsible for the privacy practices or the content of these other Platforms/services/applications/payment gateways. Users and visitors must check the policy statement of these other Platforms/services/applications to understand their policies. Users and visitors who access a linked Platform/service/application/payment gateways may be disclosing their private information. It is User’s responsibility to keep such information private and confident.

  1. OPT-OUT POLICY:
    1. Users can opt out of being contacted by the Company or receiving information as a whole or a part from the Company at any time by selecting the appropriate option provided for in their profiles or at any time by sending an email to onlinesales@mannafoods.in. If, at any time after registering for information or ordering services, Users change their mind about receiving information from Platform, the frequency with which they receive information or about sharing their information with third parties, they may modify their choices in the options provided for the same on their profiles or simply send the request to onlinesales@mannafoods.in It shall take ten (10) days to process your request to opt out request.
    2. You have the right to complain about the improper processing of your personal data (such as collection, storage, modification, transfer, deletion, etc.) by emailing us at onlinesales@mannafoods.in.
  1. DISCLAIMER OF WARRANTIES: The Company provides the Platform and the services “as is”, “with all faults” and “as available.” The Company makes no express or implied warranties or guarantees about the services. To the maximum extent permitted by law, the Company disclaims all such warranties, including all statutory warranties, with respect to the services and the Platform, including without limitation any warranties that the services are merchantable, of satisfactory quality, accurate, fit for a particular purpose or need, or non-infringing. The Company does not guarantee that the results that may be obtained from the use of the services will be effective, reliable or accurate or will meet your requirements. We incorporate commercially reasonable safeguards to help protect and secure your Personal and Financial Information. However, no data transmission over the Internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, you provide us with your information at your own risk.
  2. LIMITATION OF LIABILITY: User’s sole and exclusive remedy for any dispute with the company is the cancellation of User’s registration. In no event shall the Company’s total cumulative liability to the User for any and all claims relating to or arising out of User’s use of the services or the Platform, regardless of the form of action, exceed the total amount of fees, if any, that you paid to utilize the Platform or the services in the previous 1 months. The Company shall in no event be liable to the User (or to any third party claiming under or through the User) for any indirect, special, incidental, consequential or exemplary damages arising from User’s use of, or inability to use, the Platform and/or the services. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damages or losses, even if the Company knew or should have known of the possibility of such damages, because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the extent permitted by law.
  3. INTERNATIONAL DATA TRANSFER: We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties (as provided herein) across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from other countries law, please note that you are transferring information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to us and the use and disclosure of information about you, including personal information, as described in this Privacy Policy.
  4. PERSONAL DATA AND INFORMATION: We work hard to protect our users from unauthorized access or unauthorized alteration, disclosure, or destruction of information we hold. In particular:
  1. We encrypt our services using Secure Sockets Layer (SSL).
  2. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  3. We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
  1. COMPLIANCE AND COOPERATION WITH REGULATORY AUTHORITIES: We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.
  2. RETENTION, DELETION OR BLOCKING OF DATA: We adhere to the principles of purpose limitation and data minimization. Therefore, we only store your personal data for as long as it is necessary to achieve the purposes mentioned here or as long as the many storage periods required by law. After discontinuation of the respective purpose or expiry of these deadlines, the corresponding data will be blocked or deleted in accordance with the statutory provisions. Our legal basis for the deletion or blocking of personal data is to safeguards and derogations relating to processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes and to implement data-protection principles, in an effective manner and to integrate the necessary safeguards into the processing in order to meet the requirements of the applicable laws.
  3. FORUMS AND INTERACTIVE SERVICES: There may be interactive services within the Platform, such as blogs, chat rooms, forums, instant messaging etc., and other service member zones that allow them to input their data, details, materials, comments or other similar communications. Using such Platform/services, the User should realize that they are open for wide access and review, and any personal data that he/she published or provided during registration may become viewable by third parties. The Company is not responsible for the security of the User’s information that is passed by the User to third parties or provided during use of such Platform/services. Materials that will be placed by the User in such areas of the Platform will be stored in systems/devices of Company as per Company’s policy, if otherwise not directly documented in each particular case.
  4. MINOR USERS: The Company does not intend to and will not purposely collect, require or request personal information from persons under 18 years of age without permission from parent or legal guardian. If the User is a minor, he/she should not enter his/her personal information or use the services/Platform in any way prior to obtaining the consent of the parent or legal guardian.
  5. PHISHING: Identity theft and the practice currently known as "phishing" are of great concern to the Platform. Safeguarding information to help protect User from identity theft is a top priority. We do not and will not, at any time, request User’s credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
  6. CHANGES TO THESE RULES: The Company reserves the right to change rules of Privacy Policy at any time without notice. In case of a substantial change of confidentiality rules and policies of use of the User's personal information, the Company shall publish the changes on the Platform. The User is advised to refer to the text of this page at each visit to the Platform or before availing the Services.
  7. GOVERNING LAW & JURISDICTION: This Privacy Policy shall be governed by, construed and enforced under the laws of India and Courts in Chennai shall have exclusive jurisdiction.
  8. PREVAILING LANGUAGE: This Privacy Policy shall be prepared and executed in English and if translated into a language other than English for any purpose, the English version shall in all events prevail and be paramount in the event of any differences, questions or disputes concerning the meaning, form, validity, or interpretation of this Privacy Policy.

 

TERMS OF USE

Please read the following terms and conditions very carefully as your use of our Service are subject to your acceptance of and compliance with the following terms and conditions ("Terms").

  1. General:
    • mannafoods.in (hereinafter referred to as or "Platform") is developed and operated by Southern Health Foods Pvt. Ltd. (hereinafter referred to as or "Company").
    • By registering to or using Platform, you agree that you have read, understood and are bound by these terms of use [Hereinafter referred to as terms], regardless of how you subscribe to or use Platform. If you do not agree to the Terms, you must not subscribe to or use Platform.
    • You must be at least 18 years old and capable of entering into a binding contract in your jurisdiction to register as a member or use Platform. Persons who are "incompetent to contract" within the meaning of applicable law, including minors are not authorized to use By using the Platform, you represent and warrant that you have the right, authority, competency and capacity to enter into these Terms of use and to abide by all of the terms and conditions set forth herein.
    • At the time of registering for use or using Platform, the user may be asked to enter the user's name, the user's age, gender, e-mail address, phone number or other information.
    • In these Terms, references to:
      • Commercial / contractual terms shall include without limitation price, payment methods, payment terms, date, period and mode of delivery, warranties related to goods and services and after sales services related to goods and services.
      • "we", "us", "our", “Platform” or “www.mannafoods.in” shall mean Southern Health Foods Pvt. Ltd., its franchisees, affiliates or partners.
  1. Product information
    • Company owns an ecommerce platform through which manufacture and sell ethnic millet-based breakfast cereals, milk supplements, infant foods, dried fruits. The Platform enables users/customers to place order online.
    • The product information provided in the Platform shall have every detail of the product such as name of the product, list of ingredients, Nutritional Information, declaration regarding Vegetarian or Non- Vegetarian, Details of the manufacturer, Net quantity, Code no./Batch No., Date of manufacturing, Expiry date, Instruction to Use and any other details.
  2. Requirements:
    • Platform can be accessed by person(s) who have created a User account. Once account is set up, User can place order on the Platform. The Platform can be used with a compatible device either a computer or Mobile with internet access.
    • Platform may be upgraded from time to time to add support for new functions, features and services.
    • The User shall accept and agree that, Platform shall not be responsible for any electronic or mechanical defect, data failure or corruption, viruses and bugs or related problems that may be attributable to the User's telecommunication equipment and/or the Services provided by any Service Provider.
  3. Platform's Rights and Obligations:
    • Company reserves the right, at its sole discretion to suspend or terminate any End User and Platform reserves the right to, at all times, monitor a End User activities to ensure compliance with these terms and conditions.
    • Occasionally there may be information on our Platform, that contains typographical errors, inaccuracies or omissions relating to product description, pricing, promotions, offers, product shipping charges, etc. We reserve the right to correct any such errors, or change any information or cancel orders if any information in the Platform is inaccurate at any time without prior notice to the User.
  4. User Account:
    • The User may be required to create his/ her own User ID and Password in order to register and/ or use the services on the Platform. By accepting these Terms, the User agrees that his/ her User ID and Password are very important pieces of information and it shall be the User's own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
      • Choose a new password, whenever required for security reasons.
      • Keep his/ her User ID & Password strictly confidential.
      • Be responsible for any transactions made by User under such User ID and Password.
    • Platform may verify at the time of creation of the user account, including but not limited to phone number, email address, bank account, credit card details, etc.
  5. User Details for transaction: The User in order to place an order, shall provide information such as name, phone number, email id, billing address, credit/debit card details, or any other payment instrument details.
  6. User's Obligations: User represents and warrants that they will abide by these terms and conditions as updated from time to time by Company.
  7. Conditions of Use:
    • The User will not, nor allow third parties on the User's behalf to (i) make and distribute copies of the Platform (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Platform; or (iii) create derivative works of the Platform of any kind whatsoever.
    • The User acknowledges that the terms of agreement with the user's respective network provider ('Internet Service Provider') will continue to apply when using the Platform. As a result, the user may be charged by the Internet Service Provider for access to network connection services for the duration of the connection while accessing the Platform or availing of the Services or any such third party charges as may arise. The User accepts responsibility for any such charges that arise.
  8. Information/Data: The User shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item on/through the Platform that:
    • belongs to another person and to which The user does not have any right to;
    • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
    • harm minors in any way;
    • infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
    • violates any law for the time being in force.
  9. Warranty:
    • The User warrants and represents that all details and information provided through the Platform by the User are true and accurate and are not false, misleading or deceptive and the information contained on Platform will be kept accurate and up to date and compliant with these terms and conditions.
    • Company does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. The User is advised to independently verify the bona fides of any particular User that the user chooses to deal with on the Platform and use the user's best judgment in that behalf.
    • Company attempts to be as accurate as possible. However, the Company/Platform does not warrant that product descriptions and Platform content is accurate, free of errors, complete or current. If any product ordered from Platform that you receive isn't described as shown on the Platform ,it can be returned – unused – as described in our Shipping and return policy.
  10. Communication: The User will be required to provide a valid phone number and Email ID at the time of using the Platform. By registering the user's phone number and Email ID with us, the User gives consent to be contacted by us via phone calls and/or SMS and /or email notifications, in case of any service related updates. We will not use the user's personal information to initiate any promotional phone calls or SMS or email.
  11. Advice: The contents of this Platform do not constitute advice and should not be relied upon in making or refraining from, making any decision.
  12. Complaints:
    • All complaints relating to this Platform should be addressed to onlinesales@mannafood.in.
    • User agrees that under no circumstances Company shall be held responsible for such fraudulent/duplicate transactions.
  13. Liability:
    • Company assumes no responsibility, and shall not be liable for any commercial decisions. It is the responsibility of the User alone to ensure that the information/ data either stored in Platform or taken out from the Platform, by printing or exporting to any computer file format or data stored offline in mobile devices of Users accessing Platform, is used in compliance with privacy laws applicable to the user's business transactions.
    • Company has made the Platform available to the User as a matter of convenience. Company expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that Company reserves the right to terminate the rights to use of the Platform immediately without giving any prior notice thereof.
    • Company shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall Company, its employees, directors, and its third party agents involved in online order processing, delivering the products or managing the Platform, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Platform or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Platform.
    • Company assumes no liability whatsoever for any monetary or other damage suffered by the User on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Services in connection thereto.
    • The User shall indemnify and hold harmless Company and it's respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
    • The User agrees that Company or any of it's employees will not be held liable by the User for any loss or damages arising from the User's use of, or reliance upon the information contained on the Platform, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond Platform's reasonable control.
  14. Disclaimer and Limitation of Liability: THE PRODUCTS ARE MADE AVAILABLE OR PROVIDED ON AN "AS-IS" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PLATFORM'S LIABILITY FOR ANY CLAIM ARISING UNDER OR RELATING TO THIS TERMS OR ANY SERVICE SHALL BE LIMITED TO DIRECT DAMAGES AND SHALL NOT EXCEED THE COST OF A SPECIFIC PRODUCT. PLATFORM SHALL AT ITS DISCRETION HAVE THE OPTION TO REFUND THE COST OR EXCHANGE THE PRODUCT AS PER THE TERMS OF SHIPPING POLICY.
  15. Intellectual Property Rights:
    • Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Platform owns all Intellectual Property Rights to and into the Platform, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. The User acknowledges and agrees that the user shall not use, reproduce or distribute any content from the Platform belonging to Platform without obtaining authorization from the Company.
    • Platform is not responsible for the content of any third party application(s)/service(s) and does not make any representations regarding the content or accuracy of material on such third party application(s)/service(s). If the user decides to link to any such third party websites, the user does so entirely at the user's own risk.
  16. Term &Termination Platform may suspend or terminate the user's use of the Platform or any Service, if it believes, in its sole and absolute discretion that the user may have breached any of the Terms. Platform may delete any content or other materials relating to the User's use of the Platform, the Company will have no liability to the user or any third party for doing so. The User shall be liable to pay for any product that the User has already availed/ordered till the time of Termination for any reason whatsoever.
  17. Confidentiality:
    • The User shall keep all and any information regarding the Service availed and User's confidential information, both, during the subsistence of this Terms and Conditions and post cancellation. The User shall not, without prior written consent of Platform transfer (whether for consideration or otherwise) such information to any third-party for any reason whatsoever. This does not include third parties who are authorized byPlatformto operate the Platform, conducting Platform's business, or servicing the User, so long as those parties agree to keep this information confidential [Internal Purpose].
    • Platformmay also release the User's information when Platformbelieves that such release is appropriate to comply with the law, enforce the terms and conditions or protect others or Platform's rights, property, or safety.
    • The User is specifically prohibited from using the confidential information for purposes of seeking any commercial gain out of the said information. In the event Platform is made aware of any such practice of such violation of the terms and/or conditions of this terms, Platform shall be entitled to terminate the Agreement as well as initiate legal proceedings against the User, as it may deem fit at its sole discretion and without prejudice to rights available to it under applicable law.
    • Platformmay include or offer third party products or services on our Platform. These third party products/services have separate and independent privacy policies. Platform, therefore has no responsibility or liability for the content and activities of these linked products/services.
    • Platformreserves the right, at our sole discretion, to change, modify, add, or remove portions of this terms and conditions at any time.
  18. Governing Law: The laws of India shall apply and courts in Chennai shall have jurisdiction in respect of all the terms, conditions and disclaimers. Platform reserves the right to make changes to the Platform and the terms, conditions and disclaimers at any time and without information to the Users of Platform's Platform.
  19. Arbitration: If any dispute arises between the user and Platform during the User's use of the Platform, in connection with the validity, interpretation, implementation or alleged breach of any provision of this terms or any our policy or the documents they incorporates by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party appointed by Platform. The place of arbitration shall be Chennai. The Arbitration and Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.
  20. Miscellaneous:
    • Any waiver of any rights available to Platform under these terms shall not mean that those rights are automatically waived.
    • The User agrees, understands and confirms that his/her/it's personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Platform has no control over such matters.
    • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, Platform does not represent or guarantee that the use of the Platform provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
    • Platform and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Platform.
  21. Customer Services: If the user has any query, please e-mail us at onlinesales@mannafood.in.

 

Shipping Policy

This document defines the terms and conditions relating to shipping products purchased on www.mannafoods.in. www.mannafoods.in (hereinafter referred to as or “Platform”) is developed and operated by Southern Health Foods Pvt. Ltd. (hereinafter referred to as or “Company”). By using the Platform, you are agreed to the terms and conditions of this Shipping Policy. This Shipping Policy outlines the delivery of the Products purchased on the Platform. Following are the terms and conditions that constitute our Shipping Policy.

  1. Order and Shipment processing time
  2. We receive orders 24*7. However, orders placed post 3 PM shall be considered as the order of next working day.
  3. Once you place an order using the Platform, you will receive a confirmation email. All orders are processed within 1 to 2 business days (excluding weekends and holidays) subject to the accuracy of the billing address. You will receive another notification when your order has shipped.
  4. Shipping charges for your order will be calculated and displayed at checkout.
  5. We will contact you via call/ text message/ e-mail as per the details provided by you at checkout to notify you on the day of product arrival.
  6. Order once placed cannot be canceled.
  7. The delivery time may depend on Climatic Conditions or any other special situations arising from unforeseen conditions due to the current pandemic situation or any force majeure. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
  8. Orders received from the Chennai City Limits between 10AM to 5PM will be delivered within two (2) hours, provided the delivery information provided by you is accurate.
  9. Status of order
  10. When your order has shipped, you will receive an email notification with the tracking number you can use to check its status.
  11. If you don’t receive your order within 7 days of receiving your shipping confirmation email, please get in touch with us at onlinesales@mannafoods.in with your name and order number, and we will look into it for you.
  12. Refund, Return, and Exchange
  13. We accept returns up to 1 day after delivery in case of damage. If the item is unused and in its original condition, we will refund the amount minus the return shipping costs.
  14. If your order arrives damaged in any way, please email us as soon as possible at onlinesales@mannafoods.in with your order number and a photo of the item’s condition. We will address them on a case-by-case basis and try our best to work towards a satisfactory solution.
  15. We will provide refund/return/exchange/ for products that are considered as unsuitable products. Unsuitable products are/have: -
  16. Damaged;
  17. Incorrect product;
  • Improper packaging.:

However Southern Health Foods Pvt. Ltd. will hold the right to decide on refund/return/exchange.

  1. If the State Police Authority is required to examine the packager, we hold the right to open the same for them.
  2. Changes to this Shipping Policy:

We may, from time to time, update this Shipping Policy. For material changes to this Shipping Policy, we will notify you either by placing a prominent notice on the home page of our Platform or by directly sending you a notification. We encourage you to periodically review this Shipping Policy to stay informed about any changes. Your continued use of the service constitutes your agreement to this Shipping Policy and any updates.

  1. Conditions of Use and Notices:

Any dispute over this Shipping Policy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of India. If you have any concerns, please get in touch with us at onlinesales@mannafoods.in with a thorough description, and we will try to resolve it. For all further comments regarding this Shipping Policy, you may contact us at onlinesales@mannafoods.in.

 

Last Updated: 26-08-2021